Présentation de l’organisation
TLScontact travaille avec les gouvernements du monde entier pour collecter les demandes de visas et de services consulaires des voyageurs et citoyens. Fort de leur expertise dans le domaine des visas, ils assurent une gestion sécurisée d’une large gamme de services aux citoyens, à l’étranger et dans les pays clients. En mettant les nouvelles technologies au service des services de visa et consulaires pour les accompagner dans leur transformation digitale, pour une meilleure efficacité et un service client amélioré.
Description des postes
TLScontact cherche des candidats francophones et anglophones pour rejoindre leurs équipes au Cambodge (cliquez sur le poste pour accéder à la fiche de poste) :
Intitulé du poste : Customer Service Agent (French speaker)
Location: Vattanac Capital Tower, Phnom Penh, Cambodia
Diploma: Experienced or Fresh graduates welcome
Language: French and English level – upper intermediate and above. Other foreign language is a plus
Main Duties:
- Handle day-to-day Visa Applications in compliance with our Standard Operations Procedures;
- Ensure engagement with applicants provides a first-class visa service, and positive face-to-face customer experience;
- Maintain strict confidentiality and security of technological, financial, commercial and other information received in connection with the performance of duties.
Intitulé du poste : Customer Service Agent (English speaker)
Location: Vattanac Capital Tower, Phnom Penh, Cambodia
Diploma: Experienced or Fresh graduates welcome
Language: English level – upper intermediate and above. Other foreign language is a plus
Main Duties:
- Handle day-to-day Visa Applications in compliance with our Standard Operations Procedures;
- Ensure engagement with applicants provides a first-class visa service, and positive face-to-face customer experience;
- Maintain strict confidentiality and security of technological, financial, commercial and other information received in connection with the performance of duties.
Intitulé du poste : Operations Supervisor (French speaker)
Location: Vattanac Capital Tower, Phnom Penh, Cambodia
Diploma: University graduate with relevant experience
Language: Fluent French and English level. Other foreign language is a plus
Main Duties:
- Handle day-to-day Visa Applications in compliance with Standard Operations Procedures if required;
- Provide supervision of Agents – prioritizing work, providing guidance, acting as an ‘expert’ in one or more areas of VAC operation, and providing a first point of escalation for customer
complaints and service problems; - Track Agent performance and intervening as needed to protect and enhance delivery against key service and delivery metrics;
- Actively participate in staff management activities;
- Maintain strict confidentiality of technological, financial, commercial and other information received in connection with the performance of his / her duties, and takes all possible measures to protect the information received from disclosure.
Site web : https://www.tlscontact.com/
Contact Email: [email protected]
